Shipping & Refund Policy

Scope

This Shipping & Refund Policy applies solely to product samples ordered and paid for through the sample order page on our website, where payments are processed by Razorpay. It does not apply to any other orders, purchases or agreements with GreenJams.

Shipping

Samples will reach you within 5–7 days of placing the order. The maximum delivery timeline is 14 days from the date of the order.

Returns

If you are not satisfied with your sample, you can return it for a refund, subject to the conditions below:

• Returns must be requested within 7 days of the sample being delivered to you. After this period, we can’t offer a refund or exchange.

• The sample must be unused, in the same condition that you received it, and sent back with good packaging.

• You are responsible for the cost of shipping the sample back to us. The original shipping charges are non-refundable.

Please send returns to: Visakhapatnam, Andhra Pradesh, India.

Refunds

Once your return is received and inspected, we will send you an email to confirm that we have received it and to let you know whether your refund has been approved or rejected.

If your refund is approved, it will be processed to the original payment method used for your order on Razorpay.

Late or missing refunds

If you haven’t received your refund yet, first check your bank account or card statement again.

Then contact your bank or card provider. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at hello@greenjams.org.

Exchanges

We only replace samples that arrive defective or damaged. To request a replacement, email us at hello@greenjams.org within 7 days of delivery and send the item to: Visakhapatnam, Andhra Pradesh, India. Depending on where you live, the time it takes for your replacement sample to reach you may vary.